Customer Service

Hours: Mon-Sun 9 AM-6 PM CST

Order Receipt, Tracking confirmation and Delivery by email provided and Fast Shipping.

Shipping times are Mon-Fri  - most orders ship same day or following business day.

Expedited Same Day Shipping:  orders before 12 noon CST Mon-Fri. If you need something overnight contact us as your area may not be covered. 

Payments we accept:

 

Contact Us:

Call or Text 832-681-0904

Our Address: 11211 Montverde Ln, Houston, TX 77099 

By Email: info@debraspassionboutique.com

 

Returns:   Buyer returns the item(s). Include the reason packing slip or Click here or find returns link at the bottom of the home page.  For our policies for returns please see below. 

We offer a Store Credit, Refund or Exchange for another item(s) or size option. For a size Exchange buy your other size online and return the incorrect one for refund. Jewelry, sunglasses are not returnable, sorry. 

Refunds are credited back to the original method of payment. 

Order Refund Policy: 

1. Free Shipping for 2 or more items ordered and 2 or all items being returned  $8.99 shipping will be possibly be deducted from your return. 1 item out of all items returned we will refund that one item full amount (shipping is not refunded). Maximum 3 items can be refunded, more than 3 items will be store credit only. 

 Address for returns: Debra's Passion Boutique Attn: Returns, 11211 Montverde Ln, Houston, TX 77099

Include your packing slip, you are welcome to email us and let us know it is on the way but that is not mandatory. info@debraspassionboutique.com

Order Store Credit:

Simply return the item and we will email you a unique code to be used at any time for the value of the return.

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We are really easy to work with and communicate. 

Item(s) being returned must be in new condition with brand and store tags never having been removed if item came with them and with original manufacturer packaging. Please fold neatly.

**Returns must be mailed within 7 days of receiving item*. You may ship items regular or Priority Mail, but no need to pay extra for shipping back to us. Just mail/ship them within 7 days of receiving. 

* Please don't abuse our generous return policy by buying item for Special Event, Party or Holiday wear it and return for refund. We frown upon this practice and you are subject to refusal to purchase from us again. 

*Items not eligible for return say "Sale Final or No return" on the product page. Clearance items are not returnable. Special Sale collections discounted items are also not returnable. Jewelry is not returnable.

We will not refund refused packages. 

Refunds are made to the original method of payment. Shipping is not refunded.

We reserve the right to refuse service to anyone who does not abide by these policies. 

Returns (our error): If we made an error and sent you the wrong item, size or color let us know as soon as possible so we can correct our inventory.

We will email you a return label prepaid for the return. We will ship the correct item right away. You will need a printer to print the label. If you don't have a printer, let us know. 

Damaged in ShippingAll packaging material (like a crushed box) and damaged goods must be kept in the original form as received. We will file a claim.  Contact us info@debraspassionboutique.com in the event of damages.

Sales Tax:

8.25% Sales Tax will be applied to orders mailed to Texas.

Other online use tax states below are also subject to taxes due to new legislation:

Oklahoma

 

Shipping Rates:

Domestic US Mail ---

Over $50 FREE shipping

First Class up to 13 oz $4.95

Priority 2-3 days over 13 oz to 5 lb $8.99

Priority Express 1-2 days up to 2 lb $34.00

If you need FEDEX overnight by 8PM for residence or USPS 1 Day Overnight Priority Express contact us to see if this is available for your area; contact us with your zip code for a rate quote to custom invoice you.  Priority Express option must be ordered before 12 noon CST Mon-Fri only and is not available to some areas. You can message us your zip code to be sure before you buy to see if we can get it to you in the time frame you need it. Or give us a call. 

Did Not Receive:    debraspassionboutique.com is not responsible for packages that are lost or stolen in the mail or not received when tracking shows delivered or if the item is trackable as shipped. We do not sent replacements or refunds in this situation. We are not responsible for postal errors of packages shipped to the incorrect location, most likely that package will make it to the correct address only later than originally expected. We do not refund late packages.

 

Rate Based International for limited countries. (Please allow 2-4 weeks for arrival regular First Class International Mail, there may not be tracking depending on your country)

If you do not see your country listed contact us. If the rate seems too high also contact us as our weight may not be in the system correctly and we can adjust that. 

Other International buyers please contact us for a custom invoice quote. Specify item(s) and sizes, and country and code,  so we can weight them to get you an accurate quote. 

email to : info@debraspassionboutique.com

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