We Love our Customers Like Family Classy, Artsy, Boho Fashion

Customer Service

Return Policy effective November 2, 2023

*Please note: we are no longer accepting returns for refund only size exchanges or store credit effective November 2, 2023

Order Receipt, Tracking & Delivery Confirmation is sent by email. We ship fast and safe.  

Shipping times are Mon-Fri. 

Most orders ship in 1-2 business days from Houston, TX.

Priority Express Expedited 1-3 Days Must order before 12 noon Central Mon-Fri. 

 

(Express packages may have weather or other delay. Contact us for refund due to delay. Not all areas are covered by Express. Package must be delivered beyond reasonable time frames first before contacting us. )

 

About Us:

We are not a manufacturer of clothing. We buy from manufacturers. Please refer to the product page if item is imported or made in USA. We buy from companies that have strict quality control. If you are looking for a curated collection made in USA products only please refer to this: https://debraspassionboutique.com/collections/made-in-usa

Payments we accept:

Afterpay:  Visit afterpay.com/how-it-works Their Customer Support #: 855-289-6014 Mon-Sat 7AM-5PM PST,  Shop Pay, Amazon Pay, Apple Pay, Google Pay, PayPal, Facebook Meta Pay, Major Credit Cards Visa, Mastercard, American Express, Discover

 

Contact Us:

Email: info@debraspassionboutique.com

Call or Text 832-681-0904

Phone Hours: Monday - Saturday 10-6 Eastern 9-5 Central

Address: Debra's Passion Boutique, 11211 Montverde Ln, Houston, TX 77099 

 

 

Return Policy:

We accept items back for size exchange or store credit only as of November 2, 2023

Include the packing slip from your package or click here  to reprint it. We must receive item(s) back within 2 weeks (14 days) of delivery.  Send item(s) back with tracking number to prove we have received item(s). Buyer pays for the return.  We do not pay shipping for size exchanges (see below how to make a size exchange). Also, see below for getting a return label. We offer an Online Store Credit or size exchange only (see terms below*) 

*Final Sale Terms:  *Final Sale Clearance items are not returnable. Check the product description for *Final Sale information.  Jewelry is not returnable. Some sales we will also note when the sale does not allow returns. Read all the terms of the sale on product page description. Items ending in .95 cents are Final Sale.

Size Exchange:

For a size exchange buy your other size online and return at your cost the incorrect one. Upon inspection we will refund your original method of payment. See below for a return label. 

 

*Item(s) being returned must be in new condition, not worn, not washed, no smells of perfume or laundry perfume detergent, no pet hairs. No exceptions. If it came with a tag the tag must be attached. If it was removed no credit will be given. If you have pets get a lint roller and remove those hairs both inside and out before shipping back to us.

Store Credit:

 For store credit we email you a unique store credit code which has an expiration date of 1 year.

 

 

 

Return Address:

Debra's Passion Boutique
11211 Montverde Ln
Houston, TX 77099

 

GET A RETURN LABEL:

If you would like us to email you a return label and have that deducted from your store credit let us know and we can email it to you.  Just let us know which item(s) are being returned. You can print the label and put item(s) in your mail box with flag up and no need to go to the Post Office. Label for 1 item less than 1 lb is $5. For more items or over 1 lb item price depends on weight and might need to be shipped via UPS or Post Office. Best to let us know which items are being returned so we can let you know if Post Office or UPS is best

Email info@debraspassionboutique.com or call 832-681-0904 or text us. 

We are really easy to work with and communicate. 

 

Please note: 

We will not refund refused packages.

We reserve the right to refuse service to anyone at our discretion for abuse of our policies. 
 

Returns (our error): If we made an error and sent you the wrong item, size or color let us know as soon as possible so we can correct our inventory. Send a photo via email to info@debraspassionboutique.com to verify.

We will email you a return label prepaid for the return. We will ship the correct item right away. You will need a printer to print the label. If you don't have a printer, let us know. 

Damaged in ShippingAll packaging material (like a crushed box) and damaged goods must be kept in the original form as received. We will file a claim.  Contact us info@debraspassionboutique.com in the event of damages. Send photos of the damage.

Damaged Item:

For damaged item, send photo(s) to our email. We may request item be returned and provide you with a return label. Photos must reflect the actual item we sent. Upon inspection we will replace if we can with same item or issue Store Credit or Refund.

 

Sales Tax:

8.25% Sales Tax will be applied to orders mailed to Texas.

Shipping Rates as of April 26, 2023

Domestic US Mail ---

Over $100 FREE shipping Standard USA Domestic

First Class Mail depending on weight $3.95 or $6.95

Priority Mail depending on weight $9.95 or $10.95

UPS rates will be shown at checkout.

 

Priority Express Mail 1-3 days depending on weight $44 or $48 Priority Express option must be ordered before 12 noon Central Mon-Fri only and is not available to some areas. 

Did Not Receive:    debraspassionboutique.com is not responsible for packages that are lost or stolen in the mail or not received when tracking shows delivered or if the item is trackable as shipped and delivered. We do not sent replacements or refunds in this situation. USPS post office will deny claims where tracking shows delivered to correct address.  We are not responsible for postal errors of packages shipped to the incorrect location, most likely that package will make it to the correct address you provided only later than originally expected. We do not refund late packages. If your tracking says delivered and your address is correct and you have not received it let us know within 1-2 days so we can file a missing item report and this can take up to 2 weeks, but if the item is not found, after the Post Office researches it, we are not responsible for lost packages and we will not replace or refund the item. The Post Office uses digital location scanner technology to pinpoint where they dropped off packages.

International Buyers Information: 

Rate Based International for limited countries. (Please allow 2-6 weeks for arrival regular First Class International Mail, there may not be tracking depending on your country) Duties and Fees are not included in your order price and ship cost. Items may be held at the Post office waiting for you to pay the duties/ fees, contact them directly before contacting us about a package not being received. 

For further assistance with blocked country delivery you might try this DHL service: https://www.dhleasyshop.com/

Due to VAT 20% tax we are not shipping to UK. 

Ask about your country if you are unable to checkout, and we will see if we can ship there.